• Sign in to your Geodost Account, select My Orders.

  • Select the order you wish to return and click on the Manage Order button.

  • Click on Return Items.

  • Fill in the Return Form. The available return options (pickup/drop-off) will be displayed in this form.

  • Pack your Geodost parcel securely, with the product in the original and undamaged manufacturer's packaging as delivered to you and secure the Return Label on top of the return package.

  • Head to your nearest drop-off point or wait for collection by our pick-up service.
    View courier office location: 



    Returns Policy

    1. If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
    2. Please note that some products are not eligible for a return if the product is"No longer needed"
    3. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy

    You will always find the relevant terms on the product page (Return Policy tab).

    Returns Policy per Category

    Phones, Tablets, Earphones & Headsets

    Geostores items: 14 Days; Return and refund

    Non-Geostores items: 7 Days; Return and refund

    Not eligible for return if the item is"No longer needed"

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please Contact dispute Department

    Mobile & Tablet Accessories

    Geostores items: 14 Days; Return and refund.

    Non-Geostoresl items: 7 Days; Return and refund.

    Not eligible for return if the item is"No longer needed

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please Contact Dispute Department 

    Clothing, Apparel, Bags & Shoes

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    Not eligible for return if the item is "No longer needed". Custom made items, women's intimate apparel and men's innerwear labeled as non-returnable on the product detail page cannot be returned.

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information Please Contact Dispute Department.

    Eyewear, Jewellery & Watches

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    Not eligible for return if the item is "No longer needed"

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    Shoecare

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    Not eligible for return if the item is "No longer needed"

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    Beauty, Personal Care & Health

    Non-returnable

    Hair Removal & Electronic Accessories

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    Not eligible for return if the item is "No longer needed"

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please Contact Dispute Department.

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    Not eligible for return if the item is "No longer needed"

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please Contact Dispute Department.

    Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    Not eligible for return if the item is "No longer needed"

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please Contact Dispute Department.

    Other Peripherals & Accessories

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    Not eligible for return if the item is "No longer needed"

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please Contact Dispute Department.

    Software

    Non-returnable

    For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly. For more information please Contact Dispute Department.

    Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    Not eligible for return if the item is "No longer needed"

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please Contact Dispute Department.

    Other Accessories

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    Not eligible for return if the item is "No longer needed"

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please Contact Dispute Department.

    Movies & Music

    Non-returnable

    Bedding, Bath & Home Décor

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    Lawn & Garden, Home Improvements, Household & Home Storage Supplies

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    Not eligible for return if the item is "No longer needed"

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please Contact Dispute Department.

    Kitchen & Dining, Furniture & Lighting

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    Not eligible for return if the item is "No longer needed"

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please Contact Dispute Department.

    Clothing, Apparel & Shoes

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please Contact Dispute Department.

    Outdoor Equipments,Team & Racket Sports

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores  items: 7 Days; Return and refund.

    Not eligible for return if the item is "No longer needed"

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please Contact Dispute Department.

    Fitness & Other Sports Equipment

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    Not eligible for return if the item is "No longer needed"

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please Contact Dispute Department.

    Supplements

    Non-returnable

    Clothing, Apparel & Shoes

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please Contact Dispute Department.

    Toys & Games, Baby Care & Hygiene

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    Not eligible for return if the item is "No longer needed". Toy vehicles are not eligible for refund

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please Contact Dispute Department.

    Non-returnable

    Books & Stationery

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    Not eligible for return if the item is "No longer needed"

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please Contact Dispute Department.

    Pet Supplies

    Non-returnable

    Automotive & Motorcycles

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    Not eligible for return if the item is "No longer needed"

    Medical & Industrial Equipment

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    Not eligible for return if the item is"No longer needed"

    Events & Tickets

    Non-returnable

    International Shipping

    Non-returnable

    Lifestyle Products

    GeoStores items: 14 Days; Return and refund.

    Non-GeoStores items: 7 Days; Return and refund.

    Not eligible for return if the item is "No longer needed"

    If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

    For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please Contact Dispute Department.

    Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable product.

    Please note that this policy does not apply to "Overseas Products", 
      view the policy for Overseas Products.

    Valid reasons to return an item

    1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
    2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
    3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only